Privacy statement

Last updated: March 2025

Welcome to SingWell. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our services.

2. Company Information

SingWell
Tibetaanse Bellaan 14, 3451 DW Vleuten, Netherlands
KvK: 69696004

3. Data We Collect

We collect and process the following personal data:

Name
Email address
Phone number
Payment details (processed via third-party payment providers)
Recorded coaching sessions (if applicable)

Customers create an account to access our coaching programs, and their lessons may be recorded for learning purposes.

The Dutch tax laws require me to specify the student's address on the invoices. I use this address only for purpose of these invoices.

I also send some of my invoices through the bookkeeping program E-boekhouden.nl.

Statistics, security and ads

I don’t use SingWell for AdSense or any other advertisement program. No ads here, except for my own products 🙂

I don’t use tracking cookies (‘cookies’) from myself or from third parties.

I use Google Analytics and Google Search Console to collect statistics about how often pages on my websites are viewed. These data are aggregated and hence anonymous: I can't see which individuals or individual ip addresses viewed my website.

This is a https website. Https is the protocol for data encryption for websites: only the sender and recipient can read the content that is exchanged.

4. How We Collect Data

We collect personal data through:

Account registration via Thrive Apprentice (WordPress plugin)
Cookies and Google Analytics for website performance monitoring

5. Third-Party Services

We share necessary personal data with third-party service providers for payment processing, communication, and video hosting:

SendOwl & Stripe & PayPal (payment processing)
Zoom (live sessions and lesson recordings)
ActiveCampaign (email communication and account management)
Vimeo (storage of lesson recordings)

We do not share personal data with third parties for marketing purposes.

6. Data Retention

Email and phone number: Deleted within one year after unsubscribing from our mailing list.
Lesson recordings: Only for customers, behind paywall and deleted two years after the session.

7. Data Storage and Security

Our website is hosted by Cacholong, a Dutch web hosting service.
Lesson recordings are stored on Vimeo.
Accounts are stored in WordPress.
Email data is managed through ActiveCampaign.
Security measures include SSL encryption, HTTPS, and two-factor authentication for all privacy-sensitive tools.

8. Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights:

Access your personal data
Rectify inaccurate or incomplete data
Request deletion of your data
Restrict processing of your data
Data portability (transfer your data to another provider)
Withdraw consent for processing (where applicable)

To exercise these rights, contact us via our privacy inquiry form.

9. Cookies and Tracking

We use cookies to enhance user experience and analyze website traffic via Google Analytics. You can manage your cookie preferences through your browser settings.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

11. Contact Information

For any questions regarding this policy, contact us through our privacy inquiry form.

By using our services, you acknowledge that you have read and understood this Privacy Policy.

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Jenny

19:16 02 Jan 24

Linor is such a good teacher and I'm recommending her to everyone I know. She has different techniques of teaching singing skills and knows exactly what works for each of her students.Singing can be super scary and you only get better by taking some risks, but Linor provides a safe and supportive space in which that is not scary at all. She gave me a lot of confidence and practical tips and now I'm getting complimented on my singing a lot!Also, singing with Linor is just very fun!

Aj S

16:21 23 Aug 23

Linor is an exceptional voice teacher who has transformed my singing journey. She has a talent for identifying the source of vocal hurdles and offering clear, insightful solutions. Her real-time feedback and corrections have elevated my skills immensely and surprisingly the lessons don’t turn into academic course but remain at the same time insightful and fun. Linor is also giving short and easy instructions for home practice and it is a game-changer, if you indeed follow the advice, because of course you also need to be dedicated in your journey to advance and home practice does make a difference. By the way, she has a lot of free resources on her website and newsletter that definitely add the value and are a good start even before you decided to take lessons, this is basically where I first started. Besides her expertise, Linor is an amazing and giving person, she is interested in her students’ success and it’s definitely a pleasure to work with her. I recommend her wholeheartedly to anyone who wants to start singing or take the existing skills to the next level.

Pepijn Straatman

20:30 19 Apr 23

It was a great experience with Linor. She was friendly, knowledgeable and professional, and with only a few pointers made me feel much more relaxed with my voice and singing technique. Would certainly recommend!

Yulia Vladimirova

13:06 01 Apr 21

I'm very happy that I've finally found my teacher. Linor knows her stuff but also knows how to communicate it in the most understandable way. She told me that singing should be as simple as speaking but on a pitch and it blew my mind! - why has no other teacher ever told me that?!When I just started with lessons I was totally rigid and insecure but she made me feel very comfortable and easy and I learnt to have fun as we went on. Now I can simply focus on getting my technique right and she hands in the right tools for it. I love her super practical approach so all things we do during our lessons are there for a reason. She helps to keep focus on particular things and move to improvement step by step so I don't get overwhelmed. So far I've learnt tons in a short time and see a steady progress which I thought was unachievable on many levels. Needless to say, I'm sticking around for more:)

Alida Van der Velde

00:35 28 Mar 21

As a 69 year old mezzo soprano I found myself stuck and increasingly frustrated with my inability to sing "properly" when I got struck with poly myalgia rheumatica, an inflammatory/ autoimmune condition affecting all body parts inclusive the vocal folds. (plus increasing age I suppose...)I have been a singer from the time I was singing in the playpen and very much wanted to find out if I should stop singing in my good choir, or if I could improve my singing.Through Linor's marvelous website, loaded with sing-freebees- I found Linor's course: ""make singing click".The course has helped me tremendously. It has given me great insight in what I can and can t do, which is very important for us singers. Linor initially introduced me to using "the mirror" when singing.. well, I had n't looked in the mirror for about 30 years (honestly) and I did nt like one bit what I saw....the same for "taping your singing". Those two reality check tricks are great, I don t understand nobody ever told me about it before..So I started the course: :make singing click". The course gives us in depth knowledge about all the various aspects of "singing", from posture to closing the vocal folds. I never heard of "that one" and Linor picked it up immediately with my first reluctantly send in video on my I pad. Many of us "suffer" from that "challenge"I believe, without many of us having any idea about it.Linor s teaching through the video's is great: she gives the instructions AND we are expected to put the work in, which I found substantial, partly due to my scares ability to work the technology! But "you get used to that" and using "that" plus the taping and the mirror is great, It gives you true feedback, because what is on the tape is what your listeners hear! When I do my choir practise now I got my opp shop mirror and my phone, to look and listen (back).The course plus the two individual on line lessons have given me great insight in "my personal diagnoses" and what I can expect. My confidence in my singing has improved a lot. Unfortunately the PMR has changed little and I feel THAT really now is what holds me back.,I absolutely endorse the course, and Linor helps young people on their level and old ones, like me. I have never felt discriminated, for a better word, because of my age. I believe it cost you what they charge you for two hair-do's (and they don t last, what you learn from the course does last. "We are worth it" do it, go for it. AND only if you are going to put some work in.If/ when my PMR stops I am better equiped to sing properly, absolutely. Thanks Linor for all the work you put in organising this online course, that would be a lot of work, I can see that.

Andrey Kuzmin

19:17 10 May 20

I was lucky that the first singing lesson in my life was with Linor. Forget about your age, lack of confidence, etc. Linor is very proficient in identifying exactly what are your strong and weak points, and gives you personalised tips and exercises to work on them. As I followed those tips and exercises, I had notable progress literally after every lesson. In about half of year after having no idea on what is singing, I was able to give my first amateur performance. In parallel, I was able to join a choir for the first time which happened after just 3 months after the start. And there's no limit, for those who prefer study things in a thorough way, Linor developed a teaching system which helps to structure you practice longer term and makes sure you understand where it is all going and what are the further steps.In addition to being very proficient in vocal matters, Linor is also a very kind teacher who gets inspired by your progress every time, which really helps to carry on even at times when one's learning curve inevitably goes down. The friendly and open atmosphere of the lessons really helps you to forget about feeling insecure so that singing brings you real joy.

Naomi Thellier de Poncheville

15:51 11 Jul 19

I love Linor and am always looking forward to each and every singing lesson. She has such a personable and approachable character, combining the perfect balance of singing technique with a lot of fun! I have also come to understand and learn so much more than singing, getting more in touch with my body, breathing and posture throughout the lessons. She is a fantastic teacher that I continuously recommend to friends and colleagues!

H B

16:17 18 Dec 17

Linor is an excellent singing teacher. She is always enthusiastic, motivating and made me feel so comfortable and relaxed. She has both the technical skill and personable approach that’s essential in directing students to improve their voices, I saw dramatic improvements after having lessons with Linor for a few weeks and we continued working together on my voice for a year